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One of the reasons I have stayed at the company is they do offer excellent benefits, which is really important to me. I also like the fact that if you are a good worker and have good attendance, you are rewarded with salary increases and shift bids. Since joining HGS, not only have they helped improve my abilities as an employee, but they have also helped me continue to work on growing as a leader. It’s amazing to be a part of a company that is so devoted to building up their employees and helping them strive and prepare for larger roles.
If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place. You can work with us right from the comfort of your home! Our people are our biggest investment, and they are the voice and heart of our business. As a W@H employee, you need not come in to the office to grow with HGS.
Reviews by Job Title
Easy to get a job here, good experience getting some call centre/customer service under you belt. We provide excellent training and long-life skills to set you up not just for a job, but a career. Start a new career journey with HGS as a Customer Service Representative. HGS is passionate about the development of our employees.
All hiring, training and call taking will be done remotely. As organization that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.
Join Team HGS as a Customer Service Representative.
State-of-the-art video support and interactive training, with opportunity for career advancement. In return for your hard work and enthusiasm, we offer competitive salaries and benefits, top quality training and a challenging but supportive work environment. Glassdoor has 124 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you. Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people.
We do require a completed criminal background check, drug screen, as a condition of employment. Benefit from our multi-language customer support, technical support, triage and intake support, and collections/billing offerings. Needs to review the security of your connection before proceeding. We provide a series of assessments for you to complete from the comfort of your own home. We conduct an initial telephone interview using the same technology you will be using HGS Work@Home team member. Pros & Cons are excerpts from user reviews.
Sagility introduces Sagility Aging in Place™ and Falls Prevention for seniors living longer at home
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It can be very hard to get holidays approved, give them at least a month's notice, but no guarantee you will be given it, if the campaign is busy with high call volume. Sometimes only a couple weeks rota is given at a time, you can be waiting for the schedule to be updated. Sometimes only a week's notice is given of when you are due to start work the next week. Sometimes the systems/programmes being used; (not HGS's but their clients) cannot cope with the call volume load and their systems crash.
All hiring, training, and call-taking will be done remotely. Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us. HGS is a global leader in business process management and optimizing customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
You get Q and A pages to look up the answer there if you can find it. They can drop you with only one weeks notice! No heads up at all, they ramp down when the call volume drops off, and don't need hundreds of employees sitting on the phones waiting for calls.
Enhanced work/life balance, spending more time with family by eliminating travel time to and from work.
HGS is using a 100% virtual interview and assessment process that enables us to hire for our essential services business clients while keeping your health and safety top of mind. You will be able to complete the entire process from your own home or wherever it is convenient for you. COVID-19 Statement - HGS is working to ensure the safety and wellbeing of our employees in the communities we operate. For those who are not able to work from home, adhering to the social distance directives within our site. Combine revenue cycle management and licensed care professionals to provide a great patient experience.
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